Shipping & Policies
You are safe with us.
The truth is that you take less risk ordering on-line than you do using your credit card at a restaurant or your local grocery store. On Board Fabrics uses the latest in encryption technology, including Secure Servers. What does that mean? Your on-line purchase here at www.onboardfabrics.com is secure. Period. End of discussion, now go find some fabric!
MONEY BACK GUARANTEE!
If you are not satisfied with your purchase, just send back the fabric in question, uncut and unwashed, within 15 days of purchase and Molly will issue a refund or apply a credit towards a new order. Most fabric shoppers are ecstatic when they open their parcel from On Board Fabrics, so, Molly isn't too worried about too many returns. She knows you love fabric.
Oops! We ran out!
Molly's policy is to fill your order with all of the fabrics available. Molly promises to ALWAYS phone you up, or email you if she can not fill the order in the exact manner you requested. Many times, we can figure out a way to make it work. We might substitute something similar or order more, if possible, all the while doing so with a conversationwith you. No worries about surprises arriving in the mail. Nope, that will not happen.
We try to ship your order out to you within two days of receipt of the order. Sometimes Molly even manages to ship the same day, and tries to do just that. We ship Priority Mail because, well, it is almost always cheaper. If we are NOT shipping via Priority Mail, we will let you know. We have set our shipping rates, $7.50 flat rate under $50.00, over $50.00, shipping is FREE!
So you need it yesterday?
In a hurry? Have a deadline? Upholsterer just had a spot open up, and you are next in line, IF and only IF the fabric can be at their doorstep in two days? Molly can try to help with that. Please call or email after placing the order and we will get you a quote for overnight delivery, or perhaps a second day air with either UPS or Fed Ex. So, if you are in that hurry, here's the email and phone at your fingertips, so you don't have to waste time searching On Board Fabric's website for the contact info.